COVID-19 Info
Thanks to PharmacyStore’s multiple warehouses across the world, we are still able to ship to most of the countries and only several of our shipping locations are experiencing mild delays. Please contact us if you have any questions about delays or restrictions.
Currently, our warehouses operate normally and ready to prepare packages within 3-4 days, however, postal facilities may experience delays. Due to extra controls and safety measurements, shipments usually take more time than usual. We kindly beg you to understand current shipping conditions and be patient.
All our warehouses are big venues with professional and educated employees which were instructed to sanitize their work places and objects around. Even if we can hypothetically imagine that the virus molecule will somehow appear on the package or any item’s surface, it wont last there more than 3-4 days, based on current scientific reports.
To our knowledge all post offices from around the world are opened and operating normally, only exception being made by the delays and presumably reduced personnel.
Account
On the home page click the “Sign Up” button and enter you name, e-mail address and choose a password.
Your safety is our number one priority. We use highly secured SSL protocol on our site and store your sensitive data only for 90 days. Moreover we run our own servers since 2004 and all of them are protected and encrypted by an advanced security infrastructure developed and maintained by our team of top programmers and software security specialists. All servers are located offshore, outside US & EU jurisdiction. You can rest assured, your personal data is safe!
First log in to your account and go to MY ACCOUNT page. On the personal data page find the Account Information section. Click on Change Password and you will be asked to put your new password.
If you can’t remember or you lost your password, click “Forgot your password?” link on the login screen. Enter your email and password reset link will be sent to your address. Please note, often our system mails can appear in SPAM/JUNK folders in your mail box. If you have not received a password reset link, this is the first place to check.
Contact our customer support with the request and they will delete it entirely from our server within 24h. In order to express our gratitude and support to you, our loyal customers, we are permanently running a reward program – personal discounts for your next orders, bonuses, promos, etc. If you choose to close your account all related data will be wiped and you’ll lose any achieved bonuses.
It is not rare when our system emails appear in SPAM/JUNK folders of your mail box. If you had not received any emails from us, this is the first place to check.
For keeping your data safe we use complex web instruments to insure your personal data is SECURE. Sometime these tools may not properly interact with your browser, device, VPN or DNS settings. If you can’t login to our site, the first thing we ask is to try login from a different device or browser, to change VPN settings or restart your device. Most of time these suggestions help, however if the problem remains unsolved, please reach out to our customer support.
Go to your MY ACCOUNT page. To the left you can find My Orders page, where you can find all your current and previous orders.
Products & Stock
We do our best to make your PharmacyStore experience fast & comfortable. There are several ways to find a product: 1. Categories. On the home page, left side, you will find categories of products. Each of this will bring you to the corresponding page. 2. Search. On the top side we have the search field which is sensitive to a product name, substance or brand. 3. Price list. You can find this section under the search bar. If you still struggle to find a product, please contact our customer support and we will assist you.
Unfortunately we are not authorized to make any recommendation on cycle planning or products usage. You can ask on Eroids and our members there will give you a professional advice.
We currently have more than 12 warehouses across the world to ship from. Each of our warehouses have certain stocks, product line and shipping success rate for different countries. You can always check which warehouse the product can be shipped from on product description page on our site. For more detailed info about each specific warehouse please make sure to contact our customer support.
Because all of our products require different lead times, we cannot give you an exact date. Most of our products are regularly restocked, within days. You can always subscribe for an automatic notification when the product will be back in stock. Once the item is restocked, you will receive an email letting you know it is now available for purchase. Please note that you have to be logged in to successfully subscribe. Also we have a +16 years impeccable reputation to keep up with and one of the widest variety of products, so you can always find a good substitution. Simple click on the active substance field of a needed product and it will show you all options. We can assure you that all our brands have premium quality.
Our product managers are in constant market research and we often add more items, by signing new partnerships, however, only prior to thorough testing and verification of multiple samples. Even though PharmacyStore display is one of the widest on AAS market, we do not carry categories, such as sleeping pills, psycho-active drugs, stimulators etc.
Most of our listed products are lab tested both by us and as well we get results from independent laboratories like SIMEC and ChemTox. All tests are performed by the well-trusted HPLC and microbiological analysis. Lab tested products have a green label on their pics.
We have an impeccable reputation and we wouldn't jeopardize it for anything. We won't give any second chances to none of manufacturers with bad lab results or any other problems reported, given the fact that we have quite a queue of manufacturers and sellers trying to find a spot to upload their products on our platform. However you should understand that any drug can be dangerous if taken incorrectly. We strongly recommend and ask you to read instructions and consult your doctor to determine the presence of any risky health conditions.
We do not have our own brands. However we are direct distributors for most brands presented in our product line. Some manufacturers have verification codes on their products which you can check on their sites. Please note that verification systems often malfunctions, therefore if your verification has failed, you can e-mail them directly, on their official site, send them the pic and the place you bought it from and they will confirm the authenticity. Also it is important to know that our Pharmacy Grade products are bought from an official drugstore chain in Turkey and we do not have direct contact with the manufacturers presented there.
Reviews are always welcomed. You can read others and place yours on a product description page.
Placing Order
The whole ordering process is very similar to most of popular online stores. To place an order you will need first to add products to your cart by clicking add to cart button next to a product. After you finished, go to the cart which is located in the top menu bar. In the cart you will find all your added products, their quantity and the total which includes shipping fee* and all discounts applied. If you have a promo code, apply it in the dedicated field. Choose your payment method, carefully put your REAL NAME and address and press Continue. Review your details, if you want to add additional information, put it into the COMMENT field and if all good, press PLACE YOUR ORDER. You will be forwarded to the Payment details page and a system confirmation email will be sent (please do not delete it). Please carefully read all instructions and make your payment within 5 days. WARNING! ORDERS CAN BE PLACED ONLY ON OUR SITE AFTER LOGIN WITH PAYMENT DETAILS GENERATED IN YOUR ACCOUNT. BE AWARE OF FRAUD. *the shipping fee multiplies if you order from several warehouses (30$ + 15$ extra with each warehouse)
Our store has no minimum amount for an order. However, if you choose to pay by Western Union or Money Gram - both are highly NOT recommended due to huge fees and processing times, there are minimum payments amount required. In this case you will receive empty payment details and you will have to reorder. The simplest solution and much more preferable one is BITCOIN (BTC) which has instant processing, very secure and has minimum fees. Currently we process MG transactions considerable faster with lower fee per transfer if compared to WU. We strongly recommend MoneyGram (not Western Union) as a reliable alternative payment method to Bitcoin. Please access the link bellow to locate the nearest MG agency to you: https://www.moneygram.com/mgo/us/en/locations
We have more than a dozen warehouses on all corners of the world from which we ship from. Each of our warehouses has a specific stock and a shipping success rate that varies based on the destination being sent to. Please contact us and we will help you to choose the best warehouse for your location, to ensure a Fast and 100% Successful Delivery. e.g. - We recommend all our EU customers to order with our EU Warehouses, for domestic guaranteed delivery, with 4-5 days transit time.
The order will be automatically canceled after 5 days if the payment is not received. Please note that canceling the order is possible only if a status of your order is Awaiting Payment (Bitcoin, MG or WU). If you have already made your payment please contact our Support Line within 1 hour after payment confirmation. After we hand a package to the carrier, canceling the order is impossible.
For any modifications regarding the content of the order you'll have to place a new order. If the status of your order is still Awaiting Payment, you can cancel it directly from My Order details on your account page. If you already have sent the payment, please contact our Customer Support within maximum 1 hour after sending the payment confirmation.
For keeping your data safe we use complex web instruments to insure your personal data is SECURE. Sometime these tools may not properly interact with your browser, device, VPN or DNS settings. If you can’t login to our site, the first thing we ask is to try login from a different device or browser, to change VPN settings or restart your device. Most of time these suggestions help, however if the problem remains unsolved, please reach out to our customer support.
You can review your previous orders and reorder in one click on the order details page, which you can access in your account.
Our online store is strictly a retail operation but we can provide a discount for big purchases. Please contact our customer support for more details.
Payment & BTC
When placing your order you will be forwarded to your payment details page where you will be given all the instructions for your particular order. Please note that payment details are applicable only to a current order, other orders will have different payment details! Moreover, payment details can be changed even several times per day, therefore always use the most current payment instructions! After you make your payment, the payment should be confirmed. Please confirm your payment in your account on “My Orders” page.
Currently we accept Bitcoin (most preferable), Ethereum, Litecoin, Money Gram, Western Union and Zelle payment methods. Paying with different payment methods at the same time is not possible. If you want to change your payment method, you will need to reorder and receive new payment details.
Bitcoin is the most rapidly growing and successful currency in the world. Even 3 years ago most of the people knew nothing about it and today BTC is one of the most popular words. Not a surprise; BTC transactions are instant, anonymous, cheap and represent the most convenient payment method, which does not belong to any banks and thus it is outside the control of governments. For example if you choose to pay with WU/MG you will have to meet strict security measures and can be even indefinitely blocked for using it, as they don’t allow transfers belonging to purchase of goods or services. Give BTC a chance and we assure you that you wont regret it.
All payment instructions are sent with a confirmation email which you automatically receive when placing your order. Please check the payment details there. Also you can always check MY ORDERS page in your account. There you can find the most recent payment instructions. If you have not received instructions, probably the minimum amount of your order is not reached.
After you have made your payment please go to your account, and on “My orders” page press “enter payment details”. Put your payment details and press “Confirm Payment”. Your payment details will be sent to our financial department for review. Usually, we confirm the payment within 24-48 hours, however sometimes it can take longer because WU/MG confirmations always takes significantly longer than Bitcoin payment. Bitcoin transactions are instant, anonymous, cheap and represent the most convenient payment method nowadays.
It's always mandatory to confirm your payment. If you have not been able to make the payment on time and the order was canceled you can reorder anytime. If you have already made your payment and the order has been cancelled, please contact our customer support and after payment approval your order will be re-activated.
Normally, we pick up and confirm transfers within 24-48 hours. However, sometimes it can take longer, due to WU / MG long processing times. Please make sure to also check your SPAM folder, messages can fall there as well. Please note that Western Union and Money Gram are making huge efforts, being also pressured by governments to stop commerce transactions through their network. Each receiver name is blocked after 2-3 consecutive transfers and many other security flags can be triggered, resulting in big processing delays, flagged senders and receivers and eventually cancellation. Day by day, WU and MG are getting worse and they have already started to disappear as a valid choice for internet Payment Methods. We strongly encourage you to try BITCOIN; there is no need to wait for the confirmation since transactions are INSTANT. BITCOIN is fast, secure, anonymous and transactions fees are only several cents. In addition to that you get automatic 10% discount for using our preferred payment method.
After submitting a payment confirmation form our financial department will review your payment details within 24-48 hours. You will receive a payment acceptance notification on email and your order status will be changed to “Payment Accepted”, or if not successful, a “Payment Error” status will be set and our Customer Support will contact you to review the issue. Have no worries, funds are never lost, most of the times minor glitches occur.
If your funds are delayed for more than 5 days, your order will be canceled. Please contact our customer support and provide payment details. Your order will be reactivated and payment will be accepted.
Even though BTC is very easy to operate, it may seem complicated at first sight. We have dedicated the whole page to guide you through the BTC payment process with easy to understand info-graphics and easy to follow steps. You can find it here: https://pharmacystore.cc/page/bitcoin-btc-guide
Bitcoin is the internet currency which is based on the innovative blockchain system. The system is open source, flawless and secure. However, Bitcoin storage is where security risks can occur if not done properly. Since BTC can be stored only in the digital realm, there are always risks to lose data, get hacked or “being taken hostage” by abuse of the exchange. Another risk is the high volatility of crypto-currencies. That being said, BTC is still the safest option compared to conventional payment methods. You can easily eliminate all risks related to BTC by staying informed with what is the future of money. e.g. - Use always a hardware wallet to store your Coins, like Ledger Nano or Trezor, never on an exchange. - To avoid high volatility you can exchange your Bitcoin into a Stable-Coin, like USDT, which always has the value of 1 USD, therefore you are protected against the volatility risk and you can return to Bitcoin when you are ready to make a purchase. However, for long term hold, this is not the recommended option since Bitcoin is the best performing asset in the human history.
Yes, we do. However the price match source should meet some criteria. 1 - Price match source should be an authorized dealer, presented on the AAS market, should have a proper site and to be known in the community. 2 - Price match only applies for regular retail prices. Special prices, bulk offers or promotions of other distributors can’t be price matched. If you find that price match source meets both of our criteria, please send us your order number with a reference competitor price (separate link for each product) and we'll update the shopping cart total accordingly.
We do apologize for the inconvenience you have experienced. Unfortunately, nowadays these situations are becoming the norm for both WU and MG as they are committed to stop all the purchases of goods and services going through their network. They have implemented extremely strict regulations and policies and we get each of our receivers blocked after only 3-4 days of picking up no more than 2-3 daily transfers. If a receiver gets several daily transfers from multiple locations, he is instantly banned and the senders as well, if their algorithm thinks it was part of a commerce transaction. There is no more future for WU and MG for any internet transactions, we just hope customers will realize this as soon as possible and switch to BITCOIN, which has instant confirmation, minimum fees and it is anonymous. If you still want to try WU or MG, you can try to make your transfer from a local agency. The procedure is simpler as less questions are asked and less absurd security measures than the online services. Also, please follow the instructions received along with payment data.
We use reliable third-party pick-up agencies to process our WU and MG transfers. Money can be picked up in different locations based on each agency’s network and infrastructure. There is nothing to worry about. For this exact same reason, processing the WU/MG payment usually takes longer, unlike Bitcoin which has instant confirmations.
We use the third-party pickup agencies to process your WU/MG transfers. The collection of funds is a separate process which is being handled by a third party and confirmations often happen on the next day or two. To avoid waiting that long we highly recommend to use BITCOIN instead, which has instant confirmation, less fees, highly secure and anonymous.
Delivery & Shipping
After you received your tracking number you can go to a carrier site like USPS.com and press track package there. Put your number and it will show a status of your delivery. If you do not know your carrier we recommend to use one of the following tracking services like: https://www.17track.net/en https://www.trackingmore.com/ Please note that tracking numbers are most of the time poorly updated. The tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of several days to receive it. e.g. - “Origin Post preparing dispatch” is often an incorrect status as the package has long left origin country but will only update and change status once it will reach destination customs.
After we confirm the payment usually it takes up to 24-72 hours for us to prepare your package for dispatch. We are shipping Mondays to Fridays and even Saturdays from certain warehouses. Please consider national holidays, which are different from warehouse to warehouse.
For safety reasons we provide tracking numbers only after the customs clearance in origin country has been completed. This process can take some time due to the nature of the product, export licenses and the daily dispatch limit imposed by local authorities to some of our carriers. Also, please consider national holidays and emergency situations like Covid-19. All of these can tremendously impact delivery and dispatch time. As soon as we receive the tracking number, it will be uploaded to your account by our team and status will be changed to “Shipped”. An email will be sent as well.
We ship items in a way not to bring any excessive attention, maximum discretion is the norm. Packages are shipped with First Class Priority Airmail and we have more than a dozen routes available, including EU, UK, USA and others.
We don't use and we don't recommend using fast shipping services like DHL Express, FedEx, UPS because they are very strictly controlled by customs and seizures are much more likely to occur. From our side we do our best to ship your package as soon as possible and in the most secure way.
The shipping cost is $30. If you choose to ship from multiple warehouses the shipping cost is $15 extra for each warehouse.
Transit time normally takes approximately 1-4 weeks for International Warehouses orders and 3-4 working days for domestic EU or US orders. Please note that shipping time highly depends on various factors such as postal service efficiency, customs clearance, international cargo routes etc., which is why we give you an approximation based on our statistics and former experience.
Unfortunately, if your country is not on the list, we are not shipping there.
PharmacyStore cannot be made responsible for undelivered packages with wrong/ insufficient name or address provided. Please be very careful on putting the correct name or address when placing your order. Always choose the REAL name and address to be able to find your package in case of loss or non-delivery, otherwise you may not be able to retrieve it and you will not be eligible for our Reship / Refund policy.
Sometimes it might take up to 7 business days or more before your tracking information would be available online. Your tracking code is valid and please make sure to try again later to track your parcel. If your tracking number has a status “Label created” ( often appears as unavailable ) or “Preparing to dispatch” - there is no need to worry as well. Your package is in transit. Unfortunately tracking numbers are always poorly updated and the tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of several more days to receive it. Your package should arrive soon.
There is no need to worry. Your package is in transit. Unfortunately tracking numbers are always poorly updated and the tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of several more days to receive it. Your package should arrive soon.
If your order has not arrived after 31 days have passed from the dispatch date (date of the first tracking information link) please write to our customer support and we will start an investigation with the carrier to confirm a seizure or loss and reship your package. Please note that we cannot intervene before 31 days have passed from its dispatch date. These are the international post regulations in terms of time limit for a complaint or investigation to be launched.
Please use the tracking number to make an inquiry personally at your local post office. There is no need to worry about going to the post, after the Customs authorities have completed their custom inspection of your package, it can't be intercepted, scanned or treated in any unusual way and you can go ahead and receive it as any other regular Amazon package. PLEASE DO IT AS SOON AS POSSIBLE! Returned packages are lost as we are not able to retrieve them.
Unfortunately, returned packages are lost as we are unable to retrieve any returned deliveries. Most of time packages are being returned because a wrong or insufficient address was provided or the package had not been picked up on time. PharmacyStore can’t be responsible in both scenarios. Please go personally to your local post office and proceed with an inquiry. Sometimes, packages can be returned because import documents are missing. In this case we need a copy of the notification to initiate a reship. We highly recommend to check tracking numbers and your post box more frequently and be careful on putting the real name and address when placing your order.
Yes, we ship. Simply put your PO/APO address and all instructions in the address line when placing your order.
Yes, you can change your address by contacting our customer support. If you've already confirmed the payment, please contact our customer support within 1 hour, maximum. We process orders for shipping very fast after payment acceptance.
We ship in neutral boxes without mentioning of the goods inside the package or any other information like the website, logos, etc. Packages have enough discretion and protection so your order can arrive safe and without any unnecessary attention.
We always ship without a signature required but we have noticed that depending on the local post legislation they can still ask for one. That is why we always recommend using the REAL name and address, in order to be able to retrieve your package in case of loss or non-delivery. We are in this business for more than 16 years and have had many orders delivered to a post office instead of being forwarded to door delivery. Even if this happens, it's just a simple procedure and nothing to be worried about. Please note that after the Customs authorities have completed their inspection, your package can no longer be intercepted, scanned or treated in any unusual way and you can go ahead and receive it as any other regular Amazon package.
There is no need to worry, usually customs clearance procedure takes 2-3 days, however sometimes it can take up to 15 days or more to release. Unfortunately, there is nothing we can do to speed up things. We kindly ask to patiently wait, as our Shipping success rate from all our current 12 Warehouses is around 98%.
There is no need to worry. We are in this business for more than 16 years and worst case scenario we have heard for seizures of packages was that basic seizure notice. Including for orders containing more than 50 vials. Customs, according to their official reports, seize tens of thousands of packs every day containing forbidden supplements and drugs therefore an address flag is impossible since the volume is simply to big for them to analyze each case in depth. Our store offers the most permissive reship policy on the AAS market. For most countries we offer unlimited reship policy. If you have received a seizure letter or your package is stuck in customs for more than 15 days, please contact our customer support to investigate the case and initiate a reship.
HGH / HCG is now manufactured in a way that can resist up to 21 days to normal temperatures otherwise it would not have been possible any sales on it. Please refrigerate it upon receiving it and all will be good.
The package is not in California, we have the carriers office base there. The package is shipped internationally, therefore the shipping time is the same as other International shipping routes. Our only US domestic warehouses are USA warehouses... The tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of a day or two to receive it.
Issues / Reship & Refund
There is no need to worry. We are in this business for more than 16 years and worst case scenario we have heard for seizures of packages was that basic seizure notice. Including for orders containing more than 50 vials. Customs, according to their official reports, seize tens of thousands of packs every day containing forbidden supplements and drugs therefore an address flag is impossible since the volume is simply to big for them to analyze each case in depth. Our store offers the most permissive reship policy on the AAS market. For most countries we offer unlimited reship policy. If you have received a seizure letter or your package is stuck in customs for more than 15 days, please contact our customer support to investigate the case and initiate a reship.
If you have not received a package after 31 days have passed from a dispatch date and there is no recent movement on the tracking number, please contact our customer support to investigate the case and in case of confirmed loss initiate a reship.
We are sorry to hear that our product has not met your expectations. Our team has always been very attentive to the quality and purity of products in the stock. We won't give any second chances to none of manufacturers with bad lab results or any other reported problems. If you think that our product is contaminated/under-dozed/has no effect, please contact our customer support and describe the issue. Also we can offer the possibility of testing in a professional lab of your choice, on our expense. Many took advantage of our offer with success and dozens of testing threads on forums stand today as testimony of our ongoing campaign.
There is nothing wrong with the product. It is called crystallization and it can be seen in AAS quite often due to temperatures variations between storage, transit and delivery. Please note that active substance is not at all altered. Here is the common suggestion from manufacturers: 1) Boil it longer - put it boiling water, on SLOW fire in pan. The pan should be high, a sauce pan will do the job. Water should not be above the vial tap. Start with boiling it for 2-3 minutes. 2) After 2-3 minutes, take the vial and shake it. Shake it hard. Continue to boil it for an other 2-3 minutes if, shake it again. If the gear is still crashed increase the time to 5 minutes.
If you received products damaged during transportation, please make and upload a photo to an image upload site like “https://imgbb.com/” and send us a link so we can promptly take care of your situation and reship the broken item. The issue can be reported only within 31 days after receiving the package, please thoroughly check everything upon receiving.
If you miss something from your order, first you need to check if there are any other packages in transit. To do that, please go to your account, find your order on “My orders” page, press “details” and it will show you all assigned tracking numbers. If you received and carefully checked all packages with no success, please contact our customer service. We'll have to start an investigation with our shipping department. Please note all products are photographed before they are placed in the package! The issue can be reported only within 31 days after receiving the package. In rare cases it is also possible that some products can run out of stock before we can ship it. In this case we will ship the second package at our cost as soon as the stock will be replenished.
We are sorry for this inconvenience. Human factor can play its role and you can receive wrong products or even whole wrong package by mistake. If that’s the case, please upload a photo of received items to an image upload site like https://imgbb.com/ and send us a link with the order number so we can promptly take care of your situation. Please note all products are photographed before they are placed in the package! The issue can be reported only within 31 days after receiving the package.
We are sorry for this inconvenience. Our stock information is daily updated and the stock can be rapidly changed especially during a peak season. Considering the usual urgency our customers have most of the time, our shipping department therefore can decide to change vials for amps and vice versa. If that happened, please contact our customer support and we will give you a good discount for any inconvenience.
If your package was lost ( has not been delivered after 60 days from a dispatch date) or seized you are eligible to ask for a reship or refund. Please contact our customer support with all details (seizure letter, tracking number, order number) and our team will promptly take care of your situation. Please note for safety reasons we do not provide cash refunds, the refund can be made only in store credit.
Promos
We send samples and promos only through our contests and giveaways that we initiate on popular boards and forums, like Eroids.com.
We always run different promos, competitions and give our customers store credits and discounts for their activity. Also, we run promos for different brands or products, please contact our customer support for promo code.
First you have to check if the ordered products are included in the promo. If promo code does nothing please contact our customer support to check if its been expired. Please be advised that promo codes cannot be applied in conjunction with price match promo.
If the status of your order is still Awaiting Payment you can reorder anytime and use the promo code. If the payment was already made and confirmed, we can issue a discount code and you can use it on the next order.
PharmacyStore
If you already have registered, login to your account, go to MY ACCOUNT and find Support Tickets section. Click on New Ticket and submit your request.
Our team will process your ticket and reply as soon as possible. Usually we reply to all requests within 24 hours on working days, however it may take more time on weekends, holidays and the busiest periods during the season.
Please contact our customer support here https://pharmacystore.cc/contact/create and describe the problem. Thank you!
Any recommendations, suggestions are always welcomed. Please contact our customer support here https://pharmacystore.cc/contact/create and let us know what you want to suggest. Thank you!
Our site is on maintenance - we have prepared something special for you! We’ll be right back!
We always feel happy to meet professional and enthusiastic people. If you think that you can help our community to grow and get better or you want to cooperate, please do not hesitate to contact us! Our team will consider all proposals.
Being the member of our community is already a complete gratification for us. However, if you want to thank us even more, we would be happy to see a good word on one of the boards like Eroids, ASF, ISARMS and others.